Ossies Arcades Terms and Conditions

Supply

Ossies Arcades agrees to supply equipment or services to the Client/Agency as defined in the contract of hire.

The Contract

You are requested to sign and return the contract of hire which will provide written confirmation of your verbal or written order made with Ossies Arcades. Failure to sign and return the contract of hire is not sufficient to cancel the agreement entered into.

Alterations

Any alterations to the agreement must be agreed by both parties and initialled on the contract of hire accordingly.

Cancellation

Cancellation or postponement of the contract must be received in writing and is subject to the following cancellation charges or deposit forfeiture:

1. Cancellation of more than 60 days to date of supply: 25% of the contracted fee
2. Cancellation of 30-60 days to date of supply: 50% of the contracted fee
3. Cancellation of less than 30 days to date of supply: 100% of the contracted fee

Access

Access to and into the venue is the responsibility of the client/agent and any equipment unable to be installed as a result of poor access will be charged in full, unless a representative of Ossies Arcades has visited the venue or been invoiced in the approval of the general logistics of access. It is the client’s responsibility to inform Ossies Arcades of any stairs, narrow access, parking restrictions or anything that may impair the access for the delivery or removal of the games ordered. This should also include the access route, if it is not hard standing, i.e. grass, gravel or an uneven surface. Ossies Arcades reserves the right to refuse to supply on the grounds of: Damage to its equipment and exceptional risk to the health and safety of its staff and associates. The client will be responsible

Damage

Ossies Arcades reserves the right to charge any individual or company for damage to the equipment due to severe negligence or vandalism. Charge will be made to repair or replace equipment, dependent on damage.

Faults

In the unlikely event of a game developing a fault on site, Ossies Arcades must be informed immediately by either contacting the engineer on site (thhe might be nearby with vehicle) or calling our office line (02080906109 – open 24/7) and leaving a message. If Ossies Arcades cannot rectify the fault we will refund an appropriate amount. However, failure to inform Ossies Arcades may result in no refund.

Deliveries

Where Ferry/Channel crossings are involved or transport is outsourced with the client. Ossies Arcades will agree with the client which ferry crossings should be booked and which transport company is to be used. In the unlikely event that the ferry should not sail or be delayed or the transport company fails to deliver, Ossies Arcades will not be held responsible for any late / non delivery (the client may take out insurance against this, should they wish to do so) and full payment will be taken.

Extended Hire

Extensions to the agreed period and times of hire may be subject to extra charges

Public Liability

Ossies Arcades confirms that all equipment supplied is well maintained and covered by Public Liability Insurance

Payment Terms

Payment Terms for new customers is “Payment to be received prior to the event”. Payment Terms for our established customers will be “within 30 days from date of event”. Different terms may occasionally be agreed upon and will be annotated on the contract and/or invoice.